UNYEA NORA ServicEdge
Improving Customer Communication & Relationships
In today's customer-centric world, communication skills are essential for individual and organizational success. How your front line employee's handle customers directly affect your company's perception and bottom line. This training seminar will enhance both your Customer Service Representative's and Technician's relationship skills to help them communicate professionalism, gain respect, and drastically improve customer engagement. Each session includes four modules which will help your Customer Service Representatives and Technicians improve their interactions with customers in the field and over the phone.
  • Module 1: Defining excellence in customer service both over the phone and at the home.
  • Module 2: Opening and closing calls.
  • Module 3: Identifying Sales Opportunities.
  • Module 4: Handling disgruntled customers & building trust.
  • Module 5: Industry facts and talking points.
JOIN US AT ONE OF OUR SESSIONS
REGISTER YOUR TECHNICIANS AND CSR'S TODAY!
LEARN MORE & REGISTER
Registration is first come, first served and will be capped at 25 registrants per session.

upstateny.se-csrtraining.com
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