I made a conscious decision to do my best to make the staff feel like we were all still connected. We do town halls to make sure everyone knows what is happening, what work is coming in, what is happening in the business at other companies, and what we are hearing from the city and the state. I also send emails announcing births and other news, and we have virtual happy hours to get the team together.
I started sending out coronavirus updates to a long mailing list of clients, letting them know what Goldcrest was up to, how we were dealing with the shutdown, and letting them know we were operational and ready to service them if they needed us. There was a time there when NY was the epicenter and I wanted to assure our clients that the staff they have come to know over the years was healthy and safe, and we as a company are concerned about their safety.
Will business be different in the post-production world?
It already is. Remote work is here to stay. The days of big post houses with lots of rooms may be going the way of videotape. Off-line may change forever with editors and AEs working from home and coming into a facility just to do some collaboration with the director/showrunner in person but on an extremely limited basis. Colorists and Sound Mixers will have a similar workflow, doing the majority of their work from home and coming in for a supervised client review.