We Speak English, Not Geek

Happy November!

Dear --FNAME--,

Live Seminar
If you live on the Treasure Coast, we hope you'll join us for our monthly live seminar which is tomorrow, Saturday, November 8, 2014.  We're going to be talking about keeping your email safe!  Please join us. All the info in below in the left column.

We've announced our webinars for November.  Click the link below to sign up.  Remember, they are free and last about 30 minutes.

Comcast Email Address
If you have a Comcast email address (i.e., your email ends with @comcast.net), you may not have received our last Question of the Week email.  This was an extremely important question and answer so let me suggest you read the email by clicking HERE.

Have a terrific weekend!


John Grubb
Keystone Computer Concepts, Inc
1-877-651-3939 (Toll-free from anywhere in North America)
1-866-290-8787 (Remote Technical Support Hotline)
772-408-4425 (Local on the Treasure Coast of Florida)

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Question Of The Week * November 7, 2014

Live Seminar

If you live on the Treasure Coast (Jensen Beach, Stuart, Port Saint Lucie, etc.), you're invited to our live seminar, TOMORROW, Saturday, November 8, 2014.  In this seminar, we'll concentrate on keeping hackers out of your email.

Our seminars are still only $8 per person and we'll have lots of "goodies" to go along with your coffee or juice.  Also, we'll have some prizes to give away for those who stay until the end. Our seminar this month is entitled "Hackers Are Turkeys." 

Remember, there's no need to sign up in advance... just join us and we'll take care of the rest. Here's all the info you should need:

When: Saturday,
Nov. 8, 2014
10:00 a.m.- 12 Noon  
What:  Hackers Are Turkeys
Cost: $8 per person  
Where: Trinity United Methodist Church  
2221 NE Savannah Rd., Jensen Beach, FL  34957
(Click HERE for directions.)


Free Webinars

Our two webinars for November have been announced.  You can read all about them and sign up HERE.

Question Of The Week

Question: "Computer terms confuse me.  What is the difference between 'upload,' 'download,' and 'transfer?"

Answer:  It's true.  In the computer world, we have a language of our own.  Besides terminology that is already confusing, we love acronyms as well.  Examples include:  HTML, URL, CSS, IP, FTP and lots more.  It's enough to make your head spin! 

For this week, our customer is asking about terms that are often misunderstood and misused.  Let's see if we can clear up their meanings.

Take a look at the picture above.  (It's a doll house, actually, but let's ignore that for now.)  Let's say you were on the first floor in the green room with a computing device.  If you sent a document or a picture (or some other data) via your house network to someone who was on the second floor in the blue room on their computer device, that would be "uploading."

If, on the other hand, you got a file from the computer on the second floor and copied or moved it to your computer on the first floor, that would be "downloading."

As for "transferring," that would happen if you copied or moved a file from your computer on the first floor to another computing device also on the first floor - say, a computing device in the lobby by the front door.

Here are examples using a computing device and not a doll house:

1)  If you get a file from the Internet (email attachment, picture on a webpage, program from a webpage) and put it onto your computing device, that is called "downloading."

2)  If you take a file from your computer and put it on a server on the Internet (e.g., you put your picture on your Facebook profile.), that is called "uploading."

3)  If you copy or move a picture from your digital camera (or a CD/DVD, flash drive) to your computer, that is called "transferring."

Hopefully, I've cleared up these three terms.  If not, let me know!