Your ARMor

The UCS Newsletter, providing A/R management and debt collection insights, with the commitment of maintaining the important balance between

Results and Results
 vol. 3 issue 3
Table of Contents

Create an Efficient Partnership

UCS Increases its Midwestern Territory

UCS: All Around Town

65th Anniversary Celebration pics

Food for Thought
You have been great to work with on this unfortunate issue. 
Thank you so much for your kindness.  Please apply this check to reference# XX-XXXXXXXXX.
      Thanks so much,
               a consumer

I want to thank Krys for being so polite and helpful. She is an asset to your company.
         a consumer

Thank you Kori, You are the best!

Hi Shirley, Thank you for always treating me with respect when you call. I'm sure you're the #1 collection person. Could you please send me the paid-in full letter for both accounts?
           a consumer

It’s hard to believe the 4th quarter is upon us.  2015 will be wrapping up before we know it and the focus for many of us is now the 2016 budget and business plan.

For our friends in the medical profession, 2016 is going to be another challenging year as the shift to high-deductible plans continues and an increased amount of patients become responsible for a greater percentage of their bill.  ICD-10 kicks in October 1st and it will bring its own set of financial nightmares as everyone figures out the new coding learning curve and reimbursement trends.

Healthcare isn’t the only industry facing challenges in the coming year, others will also be preparing for the trials that come with increased regulation, sudden business growth, or the opposite; downsizing. 

When planning for the needs of the business, it’s quite common for companies to turn to trusted third parties to outsource certain aspects of their business.  With all the options out there, it’s sometimes hard to choose which way to proceed. 

What do you look for when picking a business to service your needs?  The first answer that jumps to mind is the one I already mentioned: trust.  Obviously, it’s important to find an organization that’s honest and ethical, but knowing they have good character isn’t enough, you must also be able to trust they possess the expertise to get the job done and get it done correctly—especially in a highly regulated field.  

Good communication skills is another important attribute to look for. It’s imperative they have good listening skills so they know what you are looking for and are open to problem solving together. And do they make it easy for you to see and understand what’s happening with your account?

Shared vision is also important. When contracted third parties represent your company, it’s important they share your vision on how assigned tasks should be accomplished. Which takes us to the next attribute.

Flexibility: We all know there’s more than one way to skin a cat and the company you choose should be flexible enough to work with you on how you want the job done.  To me, nothing’s more frustrating than utilizing a company and finding out everything must be done their way—especially when you know there’s a way that would work better for you.

As your 2016 business plan and budget comes into focus, outsourcing to the right company may be an excellent way to free up resources and add a deeper level of proficiency to under-served facets of your company.  And even though at times you may only need the help of one or two individuals, know they are backed by an entire team of experts that will help get the job done correctly.

Best regards,

Create an Efficient Partnership      by Harry Stoll

When a creditor signs an agreement with a collection agency a partnership is created.  Upon execution of this agreement a common mission is proposed.  A mission that will keep their newly-created partnership on track: collecting money owed to the creditor for services and materials rendered.  To stay together on this mission requires each partner help one another to gain efficiency and understanding.

One of the effective tools this partnership utilizes for collecting unpaid debt is credit bureau reporting.  UCS reports most all of our unpaid debt accounts to all 3 credit bureaus, generally, after we have attempted to collect for 60 days without payment in full. Credit Bureau reporting is a great tool since a negative hit to a credit report can prompt communication and payment.  However, recent investigations by several states’ Attorney Generals into certain credit bureau activities resulted in a new initiative that will change credit bureau reporting.  This settlement has required the 3 credit bureaus to implement The National Consumer Assistance Plan.  This comprehensive plan will be rolled out to the nation incrementally over the next few years.  The initiatives in this plan are heralded as consumer protections and will  require credit reporting agencies like UCS to change how we report data to the credit bureaus.  Consequently, our partnership with clients will require thorough and accurate information more than ever.

Once introduced, the National Consumer Assistance Plan initiatives will involve patience since we will no longer be permitted to report medical debt until a 180 day waiting period from delinquency date has expired. Some types of debts that are reported today will no longer be accepted by the credit bureaus, and certain charges on the debt account will no longer be allowed. Furthermore, there will be new protocols for disputed debt accounts and how these will be resolved by the credit bureaus (we will discuss these changes in greater detail when it gets closer to launch time).

The best time to gather accurate information is when you obtain a new client or customer.  It’s vital that you make an attempt to gather as much of the following information from the new client or customer as possible:

  1. Full name of responsible party(ies) – Include middle initial and marital status
  2. Street, City, Zip Code and mailing address if different than location.
  3. Social Security numbers for responsible party(ies).
  4. All phone numbers – home, work, mobile, and spouse’s, too if applicable.
  5. Employment information – including name of employer, address, and telephone.
  6. Insurance and/or Driver License Information –make copies if possible.
  7. Emergency contact information with name, address, telephone and relation to customer.
  8. Date of Birth                                                                                                                                                                                            
When listing accounts for collection, we request, in addition to the list above:
1. Itemized statements,
2. date(s) of service
3. last payment date
4. date of delinquency 

Gathering personal details about your client will not only improve your own collection rate, but when the time comes to turn over unpaid receivables to UCS, the more information we have, the better.  Together, we will work more efficiently within the legal framework that guides everything we do to collect your unpaid balances.  
UCS Increases its Midwestern Territory

“The expansion of our footprint into the state of Minnesota is an exciting opportunity for us. We are pleased to be able to bring our more than sixty-five years of revenue cycle and debt collection management experience in an increasingly complex debt collection environment to Minnesota businesses,” said Rick Brammer, president of UCS, when making the announcement.  “Not only will serving the Minnesota market bring our extensive experience and expertise to new clients, it will supplement the services we already offer our current border-state clients who also have operations in Minnesota.”  

Mark Hammerstrom will lead the new Business Development project in Minnesota and Western Wisconsin. “UCS has a significant depth of experience and an exceptional suite of products which help clients enhance their revenue cycle management processes and improve debt collection.  I am excited to be part of the UCS Team and have the opportunity to contribute to the expansion of the business,” said Hammerstrom. 

“Mark has held executive level positons in a variety of business verticals including retail, telecommunications, electronic communications, and digital print. We’re very pleased to be able to leverage his considerable experience to enhance and accelerate our growth in these areas,” said Brammer.

UCS: All Around Town

Where we were:                  Where we are going:

Sept. 17-20, 2015                Oct 8-9, 2015                Jan. 20-22, 2016

WCA Fall Convention          AAHAM Wisconsin            Mega Healthcare
and Trade Show                 Revenue Cycle Co-op         Conference

                          Hope to see you soon!

United Credit Service's 65th Anniversary Celebration pics   
UCS team
Harry (pale blue shirt) with Senator Steve Nass (red shirt) and Elkhorn Mayor Brian Olson 
Co-owner Jim Cox and his mom, Mary Cox
Afternoon open house with friends and family
Afternoon open house with friends and family
celebrating with friends and family
celebrating with friends and family
UCS: 65 year timeline  
relaxing after open house celebration
Food for thought 

Since September means seven in Latin, why is it the 9th month?

The Roman calendar only had 10 months, March through December, September was the seventh month.  Then in 45 BC, Julius Caesar introduced the Julian calendar (can you guess who it's named after?) and it added two more months, January and February which then made September the 9th month.  
United Credit Service, Inc.
15 N. Lincoln Street, P.O. Box 740
Elkhorn, WI 53121