Question of the Week * July 20, 2015
Dear --FNAME--,

To the best of my memory, the company which handles our email has never had a glitch that lasted longer than an hour or so.  (And we've been with them since 2001!)  However, this weekend, starting at around 7:30 a.m. on Saturday, our email service went down and did not return to full operation until approximately 11:00 p.m. last night (Sunday).  If you emailed us within that time frame and have not received a reply, please resend your email.  We apologize for any inconvenience this may have caused.

Have you signed up for our two July webinars?  The first one is TODAY at 1:00 p.m. and the second is tomorrow.  Please see all the details below and be sure to register!

If you're one of those who asked or wondered, we had a great vacation #1.  Thanks for your patience while we were gone and thanks for your support of us taking some time off!

Please consider sharing this email via social media and/or by forwarding in email.  Thanks.

The Windows 10 update will start appearing on July 29th.  We are asking you to NOT install the update until you hear from us via the Question of the Week email or our blog.  We are going to perform updates in our shop as soon as possible and this will allow us to alert you to any special steps you should take.  Remember, if your computer is eligible for a free Windows 10 update, you have an entire year to take advantage of the offer.  So, there's really no rush to update.  Let us experience the update difficulties, if there are any, first and then we can help you.
Our two July webinars are today and tomorrow.  It's not too late to register!  (Remember, even if you can't attend during the live session, sign up anyway so you'll receive the follow up information including a video of the webinar!)  Here's the info:
Monday, July 20, 2015 * 1:00-1:30 p.m.
Getting More From Your Email Client
If you use an email client like Microsoft Outlook or Windows Live Mail, you should definitely sign up for this webinar.  Just click HERE.
Tuesday, July 21, 2015 * 1:00-1:30 p.m.
Getting More From Your Web Mail
If you go to your email through a browser (e.g.,,, then this is the webinar for you.  Sign up today by clicking HERE.

Question of the Week
Question:  "My computer seems to have slowed down.  There are a lot of shortcut icons on my desktop that I don't use very often.  If I remove them, will that speed up my computer?
Answer:  There are many factors to consider when figuring out why a computer slows down.  Having too many icons on the desktop, however, is not one of those reasons.  Generally, icons take up about 4KB of space.  Compare this to the size of an average picture taken from a digital camera (approximately 1.5MB) and you'll see that too many shortcut icons is not the problem.  (If you're one of those persons who likes to do the math: 1.5MB is equal to 1,536 KB.  Now, divide 1536 by 4 (average size of a shortcut icon) and you get 384.  You'd have to have 384 shortcut icons on your desktop to equal just one picture.)

Briefly, here are some other factors which might account for your computer slowing down:
1) Operating System (OS) and program updates take up more memory than when the computer was new; therefore, your computer may need more RAM (memory) to regain its speed.
2) You haven't turned the computer off at least once a week.  Computers need to be turned off (not just restarted/rebooted) at least once a week so the RAM can be defragmented.
3) If the computer is older, slowing down may just be the natural progression of the computer's hard drive.  As hard drives age, the read and write time (how fast you can open or save a file) slows down.  Think about a car engine: as the rings wear, engines lose compression.  You can still drive the car but you can't get to 60 from 0 as fast as when the engine was new.
4) Human nature seems to cause us, as we get used to our computers, to want them to move faster.

There are, of course, other factors which can cause a computer to slow down but those are more complicated than the reasons we've listed here.  For those, we'd have to have a look at your computer and diagnose the problem.

By the way, even though removing unused shortcut icons won't speed up your computer, it will help uncluttered your desktop and make it easier to find the shortcuts you do use!
Want to see how much memory your computer has and how much more memory you could put it?  The Crucial System Scanner (click to go to the page) takes the guesswork out of upgrading your memory.